dgk222's Privacy Policy
At dgk222, your personal information is our top priority. We ensure the security of your data through SSL encryption and strict data protection practices.
SSL Encrypted
Data Protection
01
Introduction and Purpose of This Policy
dgk222 ("we", "us", "platform") provides a safe and reliable online gaming environment for Bangladeshi players. This privacy policy ("policy") explains how we collect, use, store, and protect your personal information.
By using the dgk222 website or services, you are considered to have agreed to the terms of this privacy policy. We ask that you read this policy carefully. If you disagree with any part of this policy, please refrain from using our services and contact us for assistance.
This policy applies to dgk222's main website, mobile platform, and all of our digital services. It does not apply to third-party websites or services.
02
What Information We Collect
2.1 Information Provided at Registration
When you create an account at dgk222, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only those aged 21 or above may register)
- Email address
- Mobile number
- Preferred payment method (bKash, Nagad, Rocket, or bank transfer)
- National ID card or passport number (for KYC verification)
2.2 Automatically Collected Information
The following information may be collected automatically while you use our platform:
- IP address and device identifier
- Browser type and operating system
- Login date, time, and session duration
- Page visits and navigation patterns
- Data collected through cookies and tracking pixels
- Device location (for cybersecurity purposes only)
2.3 Financial Transaction Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Transaction amount and date
- Transaction reference number
We do not collect full card numbers or bank PINs. All financial information is stored in an encrypted environment.
03
How We Use Your Information
| Purpose of Use | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, managing, and securing your account | Performance of contract |
| Payment Processing | Verifying and completing deposit and withdrawal requests | Performance of contract |
| Identity Verification (KYC) | Confirming age and identity and preventing fraud | Legal obligation |
| Customer Support | Providing assistance via 24/7 live chat and resolving issues | Legitimate interest |
| Security and Fraud Prevention | Detecting unusual transactions and protecting accounts | Legal obligation |
| Promotional Communications | Informing you about bonus offers and updates (subject to consent) | Consent |
| Platform Improvement | Analysing user experience and improving services | Legitimate interest |
| Responsible Gaming | Monitoring gaming behaviour and providing support | Legitimate interest and legal obligation |
04
Information Sharing with Third Parties
4.1 Payment Providers
To complete financial transactions, we may share your payment-related information with bKash, Nagad, and Rocket. These partners have their own privacy policies and follow their own data protection standards.
4.2 Game Software Providers
dgk222 works with various game providers such as Pragmatic Play, Spribe, JILI, and PG Soft. Minimal information required for gameplay (such as a session ID) may be shared with these providers. Your financial or personal identity information is not shared.
4.3 Legal Authorities
As part of a legal obligation or by court order, we may disclose your information to the relevant authorities. Such disclosure will always be made within the limits of applicable law and only to the extent necessary.
4.4 Commitment Not to Share Information with Third Parties
Except for the reasons stated above, dgk222 does not sell, rent, or share your personal information with any third party for commercial purposes. Protecting your privacy is a core part of our commitment.
05
Data Security Measures
🔐 SSL Encryption
All data transmission on dgk222 is secured through SSL/TLS encryption technology. This ensures that all information exchanged between your browser and our servers is not readable by third parties.
🛡️ Two-Factor Authentication
To protect your account from unauthorised access, we support Two-Factor Authentication. We strongly recommend that you keep this feature enabled.
🔍 Regular Security Audits
Regular security audits are conducted on our platform. Our security team remains active at all times to identify potential vulnerabilities and resolve them promptly.
🗄️ Secure Data Storage
Your personal information is stored on encrypted servers and can only be accessed by authorised personnel when necessary. All internal access is logged and monitored.
Response to Data Breaches
If a data breach occurs and affects your information, we will notify you as quickly as possible. Our incident response team will take immediate action to address the situation and implement the necessary corrective measures.
06
Cookies and Tracking Technologies
6.1 How We Use Cookies
dgk222 uses cookies to improve your user experience and ensure the functionality of the platform. We use the following types of cookies:
- Essential Cookies: Required to maintain login sessions and ensure security. Without these, the platform will not function properly.
- Functional Cookies: Used to remember your preferences, such as language settings.
- Analytics Cookies: Used to analyse platform usage and improve services.
6.2 Cookie Controls
You can control or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may limit some features of the platform. We obtain your consent before using non-essential cookies.
07
Your Data Rights
As a registered user of dgk222, you have the following rights:
Right to Access
You may request a copy of the information we hold about you at any time. We will provide this information within 30 working days.
Right to Rectification
If any information in your account is incorrect or incomplete, you may request that it be corrected. We will update it as quickly as possible.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, this request may not be fulfillable if there are legal obligations or ongoing disputes.
Right to Object to Processing
You may object at any time to promotional communications or certain types of data processing. We will stop that processing upon receipt of your request.
How to Exercise Your Rights
To exercise any of the rights listed above, please contact us through our 24/7 live chat support or by email. We will process your request after verifying your identity.
08
Data Retention Period
We retain your information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations. An outline of retention periods is given below:
- Active Account Information: Retained for as long as the account remains active.
- Closed Account Information: May be retained for a specified period after account closure as required by law.
- Transaction Records: Retained for an extended period for the resolution of financial disputes and fraud investigations.
- KYC Documents: Retained for a specified period in accordance with regulatory requirements.
- Support Communication Logs: Retained for a set period to ensure service quality.
Once the specified period has ended, we securely delete or anonymise your information.
09
Protection of Minors' Information
dgk222 strictly provides services only to those aged 21 or above. We do not intentionally collect personal information from anyone under the age of 21.
Age is verified at the time of registration and additional KYC verification is carried out in suspicious cases. If we learn that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.
If parents or guardians believe that their child's information has been collected, please contact us immediately.
10
Changes and Updates to the Privacy Policy
dgk222 may update this privacy policy from time to time. For significant changes, we will notify you by email or by posting a notice on the platform.
The "Last Updated" date at the top of the page will change with each update. We recommend that you review this policy regularly.
Continued use of the platform after a policy change will be considered as your agreement to the updated policy. If you do not agree with the changes, please contact us before closing your account.
11
Contact Us
Privacy-Related Enquiries
If you have any questions about this privacy policy, wish to exercise your rights regarding your information, or have any concerns, please contact us. Our data protection team is always ready to assist you.
Also read our Responsible Gaming page or Terms & Conditions page.